Just a quick update on my complaint to Medway Council. No response yet. They gave me a 5 day target via their email auto response, but their guidelines give a 10 day one:
We will acknowledge your complaint within three working days of us receiving it and will aim to provide you with a full reply within 10 working days. If this is not possible we will contact you to explain the reason for any delay and give you a new reply date.I've had it confirmed that the 10 day target takes precedence and this is due this weekend. I don't expect a response, but if they think that means I'm going away quietly then they will be wrong.